To place new collection files with Alliance please send all information to newfile@alliancecas.com. If you are a new client and this is the first time you are submitting delinquent accounts, please contact our Client Success Team to make sure your association has been properly onboarded with a signed contract, Standard Operating Procedure (SOP) and full review your associations governing documents. Every time you submit new collections files to Alliance make sure you:
- Include a zero balance ledger for all accounts submitted for collections. Also send any fine documentation, legal invoices or special assessment details
- Flag the accounts so any payments received through lockbox cannot be processed while in collections
- Forward all payments received after placing the file with Alliance to the address for our corporate headquarters included below
- Direct all communication from unit owners to our office. We'll be the point of contact for all parties until the matter is fully resolved
