To say it as simply as possible, because community association collections is all we do and we're really good at it. Unlike other vendors we're also your true partner, deferring our billing, waiting to get paid when you get paid.

On top of that, we are fully-licensed and put a heavy emphasis on compliance. After nailing all the collection steps required by regulation and state statute, the collections specialists manning our Recovery Operations Center reach out to homeowners everyday to proactively collect all amounts owed.

We know each association has a unique set of circumstances so Alliance takes a consultative approach, working with each client to listen to your needs, to review your governing documents and to develop a collection policy outlined in a Standard Operating Procedure (SOP) that will best serve the community.

Alliance aims to get unit owners to quickly pay in full. However, we will work within guidelines outlined in a Standard Operating Procedure (SOP) approved by the board to accept and administer payment plans that serve to facilitate the recovery of the association’s claim. Once a payment schedule is established, we monitor the plan monthly to make sure payments are being made in a timely manner.

We work with the board and property management team to establish an appropriate collection policy for each community formally outlined in a Standard Operating Procedure (SOP). We'll recommend what we think is best for the association, but you'll always make the final decision on placing files with Alliance for collection.

With Alliance you get the best of both worlds! You'll have a dedicated client success manager and collection specialist assigned to your community, both of whom you can reach out to anytime. We also have a central phone line and support email so you can get in touch with us if your dedicated representative is not available.

You will see results the first month you start working with Alliance! Once your contract is signed we immediately review your governing documents and get a Standard Operating Procedure (SOP) in place. Within 48 hours of placing your first set of accounts with Alliance we'll send out the very first collection letter. Then things really get rolling when our Recovery Operations Center begins reaching proactively to the delinquent homeowners.

The timeline of successful collection effort can depend on a variety of factors including whether or not a back foreclosure has been filed, is their a renter in the property, is the owner in bankruptcy, etc. We've got a team of experts to execute on a strategy to collect no matter what the circumstance.

We do find that we are most successful for clients with collection policy outlined in a Standard Operating Procedure (SOP) that results in the consistent turnover of collection files early in the delinquency for the account when the hole is not too deep for the unit owner and the matter can be resolved quickly.

You will always have full insight on the status of all accounts that have been placed with Alliance for collections. We have a Client Portal where you can login whenever you like to check for updates. We also produce a set of consolidated status and cash reports each month that are emailed directly to the property manager and association board members.

Alliance works with hundreds of associations and property management companies throughout the Southeast. We are happy to put you in touch with a board member or property manager from one of our satisfied clients in Florida, Georgia, South Carolina or North Carolina.